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Issue 9.31 | Friday, July 17, 2009 | Forward to your friends!


LOOKING FORWARD:
Gathered at the initial efforts to form a Community Improvement District in Lilburn were, from left, Helen Morris, representing the Lilburn Downtown Development Authority, which put up $150,000 as the first gift to the proposed CID; Keith Shewbert of Norcross, a member of the Gwinnett Village CID; Gerald McDowell, head of the Lilburn Community Partnership seeking to form the CID; and Gloria Tow-DiMaggio of the Lilburn Woman's Club. Altogether, some $305,000 was raised Tuesday at the meeting. Photo from Patti Jo Shapiro. For more of Ms. Shapiro's photography of the event, click here.


TODAY'S FOCUS
:: Measuring advertising's impact

ELLIOTT BRACK'S PERSPECTIVE
:: Commission should cut raises

McLEMORE'S WORLD ARCHIVE
:: Good news, bad news

FEEDBACK
:: Letters highlight heart center, county

UPCOMING
:: Roadwork, Buford Expo

NOTABLE
:: Suwanee, IMPACT! grant

ALSO INSIDE

_:: IN THE SPOTLIGHT: Meet a sponsor
_:: RECOMMENDED: Send us a review
_:: GEORGIA TIDBIT: Oglethorpe Museum
_:: TODAY'S QUOTE: Adams on minority power
_:: ON THE BOOKSHELF: Interesting reading
_:: ARCHIVES: Read past commentaries


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ABOUT US

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TODAY'S FOCUS
Most use no methods for measuring impact of advertising
By JIM NELEMS
CEO, The Marketing Workshop Inc.
Special to GwinnettForum

NORCROSS, Ga., July 17, 2009 -- In today's world, with all the tools we have for measuring and tracking the impact of advertising and advertising programs, the lack of sophistication, and the lack of a basic understanding of how advertising works, is truly amazing.


Nelems

Do you believe that the purpose of advertising is to get the viewer to like the advertisement? We believe that the purpose of advertising is to cause a specific action that leads to purchase, such as increasing brand awareness, communicating a relevant and important message, and motivating consumers to consider buying the brand.

Yet, many advertisements are judged "effective" or "not effective" based on such a simplistic measure as "liking the advertisement," even though there is no proof that this is relevant to anything else. In fact, many studies have shown just the opposite: sometimes advertisements which are disliked are really effective on key measures such as motivating purchase. Many advertisements which are liked are totally ineffective at communicating anything meaningful to the audience. Many readers will recall some of the 'best liked' advertisements broadcast during Super Bowls---for products and services that later faded into obscurity. Viewers liked the messages, but did not buy, or even remember, the products.

Recently I was reading an online newspaper and a pop-up appeared: ("We interrupt your reading to ask you to participate in a survey.") Being a marketing researcher, I was curious, and as there was no security screening for the survey, I continued.

The 'test" of the commercial consisted of questions like this:

1) "How much did you like or dislike this advertisement?' (positive to negative scale).

2) "What did you like about the creative in the advertisement?"

3) "What did you dislike about the creative in the advertisement?"

And that was it. While purchase interest was finally asked later in the survey, this question should have been asked first, right after the advertisement exposure and before all of the diagnostics. Perhaps as a respondent I missed something. Maybe they tested multiple advertisements with different respondents, so they compare the purchase interest of different advertisements, and of course I only saw one of them. But even so, what would have been the harm in getting more information about the communicative abilities of the advertisement?

There were no questions asking for recall of the brand name of the product advertised. Nothing about the message of the advertisement. No questions such as: "Was there anything you found of particular interest? Was there anything confusing or unclear? Was there anything hard to believe?"

Are answers to these questions not important? Why were they not asked? After all, being an on-line survey, there is little additional cost to ask these questions.

At The Marketing Workshop, Inc., we are skilled at the art and science of marketing research. We believe a multi-modal approach, using both qualitative and quantitative methods, ensures better results because the two disciplines act as a check-balance system, increasing our holistic knowledge of what consumers think and do.

Advertisements the way they should be tested properly. You need a professional to tackle all sides of the issues to insure that such tests are done correctly.

Don't hesitate to contact one of our senior consultants today to discuss how the art and science of research can take the guesswork out of your marketing.

PERSPECTIVE
Commission needs to take this step: Cut out those raises
By ELLIOTT BRACK
Editor and publisher

JULY 17, 2009 -- Somehow, the Gwinnett County Commission just does not "get it."


Brack

They have bumbled and stumbled for several years, most recently seen in their inability to set the millage for taxes for the coming year. In this process, they have brought on themselves the wrath of county taxpayers for several reasons, one being their refusal to hear the people on one particular subject: their proposal for pay raises for county employees.

Included in the commission proposed budget for the 2009 year are pay raises for many governmental workers. Mind you, Gwinnett County needs a proper and high-level cadre of county employees, who need to be paid well. But this proposed raise comes at a time when the county funds are dramatically hit hard by the economic recession. It comes at a time when foreclosures of homes are at a record high in the county. It comes at a time when more and more people are either out of a job, or find that their hours or pay or both have been cut.

Yet the commission proposes in 2009 to budget significant pay increases for many county employees. Most of them are probably just glad they haven't been laid off.

Now all this is preceded by a county commission that has had liberal spending policies for the last five years. It allowed a big Rainy Day fund to dwindle. On top of this, the commission for the last few years has in effect been having a deficit budget as it dipped into the Rainy Day fund, and not exactly behaving as strong conservative Republican elected officials should.

"The people want good government, and good delivery of services. They want our commission to be responsible, something missing in past years. They want the commission to show leadership, another significant lost element in recent years, and in particular, in this year. The commission has stumbled at every step."

Then with the economy in a tailspin, and the county tax digest not growing as it has in the past, the obvious result is that there is insufficient monies anticipated to be coming into the county treasury to pay for the expanded budget that the commission is proposing.

So this commission starts whittling down their budget, attacking such time-honored and necessary services and public safety (police, fire, emergency medical). These services are essential. There are other ways to cut budgets from far-less essential services. But the commission concentrates on these essential services, as a way to browbeat the county taxpayers into saying such as: "Don't cut emergency services. We'll pay for higher taxes if you don't cut this."

What should have happened is that the Gwinnett commission should have had the leadership to have a small annual tax increase to pay for expanded activities. But now not only do the commissioners want an increased budget, but they want to do it with no tax increase, thinking that is the will of the people.

The people want good government, and good delivery of services. They want our commission to be responsible, something missing in past years. They want the commission to show leadership, another significant lost element in recent years, and in particular, in this year. The commission has stumbled at every step.

But first, they must eliminate salary increases during these critical times. The commission needs to show this leadership as it adopts the millage for this difficult year. Then the people will know that the commission "gets it" and is listening to them.

ABOUT OUR SPONSORS

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McLEMORE'S WORLD ARCHIVE
Good news, bad news

FEEDBACK
Medical Center doctors upset with Emory Open Heart position

(Editor's Note: The following letter came to GwinnettForum signed by 167 physicians trained at Emory University..---eeb)

Editor, the Forum:

This letter is submitted on behalf of the physicians listed below to urge Emory and Piedmont to halt their opposition to the establishment of an open heart surgical program at Gwinnett Medical Center (GMC) in Lawrenceville.

As physicians who were trained at Emory facilities and now serve on staff at GMC, we feel compelled to respond to the recent editorial comments by John Fox, the CEO of Emory, in which he suggested that the open heart program is not needed from a clinical perspective. Mr. Fox is simply wrong.

Time is critical for heart patients, and, based on national data, the majority of coronary artery bypass graft procedures are emergent or urgent procedures. GMC needs the ability to provide the full continuum of advanced cardiac services, not just emergency balloon angioplasty. Without an open heart surgery program, many patients with critical needs, who can not afford delays, will continue to need to be transferred out of the community to receive their cardiac intervention at distant open heart surgery providers.

As Emory Alumni, we are disappointed, disturbed, and embarrassed that Emory would oppose a needed service that will permit us, as physicians, to provide the best care for our patients. While we are not all cardiologists or cardiac surgeons, virtually all patients who require open heart surgery have a number of other chronic health conditions such as diabetes or diseases of the lungs or kidneys. Thus, we are all too familiar with the problems of transporting our seriously ill patients out of the community down very congested roads for critical cardiac care.

It seems counterintuitive that Emory would proudly train us, but then turn around and have its administrator question our clinical judgment that the open heart surgery program at GMC is needed. Emory is a fine institution, and GMC proudly has more Emory trained physicians on its medical staff than Emory itself. Yet, Emory has never taken responsibility for improving healthcare in Gwinnett County. Emory physicians do not staff our community clinics. They do not live or practice here. They do not experience the daily traffic congestion that make having critical services available locally so important.

The majority of the undersigned physicians refer patients to Emory for tertiary services and support Emory University with our monetary donations. The majority of us are rethinking that position.

In short, we are outraged. The editorial of Mr. Fox shows a lack of consideration for patient care. Shame on Emory.

-- 167 physicians of Gwinnett Medical Center. For the names of those signing the letter, please click here.

Suggests alternatives to budget cuts in libraries, parks

Editor, the Forum:

Thanks for article on the library cuts. I read an article in the Sunday Gwinnett Daily Post that really got under my skin about the Gwinnett commissioners! Seems it is now the fault of the citizens of Gwinnett that we have to make budget cuts because we will not allow for a property tax increase.

How about instead of cutting the Library and Park budget, we "heavily" tax the commissioners, cut their personal budgets and cut their salary---even better can we get rid of them!

Thanks for the article and I will remember this at voting time… although I do remember other very stupid things they have done in the past and somehow they keep getting elected!

-- Lynda Porras, Lawrenceville

Sees differences in what county wants and what it needs

(Editor's Note: the following letter was sent to two of the Gwinnett commissioners. -eeb)

Dear Chairman Bannister and Commissioner Lasseter,

Thank you for the email to Gwinnett County residents. I certainly appreciate the budget challenges you have with the economy being what it is. However, the tone of your letter is one that continues to defend a substantial tax increase as the way to balance the budget. I submit that it is "a" way but not the appropriate way.

On a personal level, we are all facing similar budget issues, some more so than others. Some people are out of work, some people are fighting hard to keep from losing their homes if they haven't lost them already and many are working hard to put food on the table for their families. People are clearly having to determine the difference between their WANTS and their NEEDS and then prioritize those that fall into the NEEDS category.

We expect you to provide the county leadership that differentiates between county WANTS and County NEEDS. The following examples are intended to help you understand the difference between WANTS and NEEDS. Parks and Recreation is a WANT. Police protection, fire protection and fast EMS response times are NEEDS. Please do not use scare tactics in attempt to continue trying to raise our taxes.

It is easy to manage during the good times. We need you to step up to the plate and manage in a manner that is appropriate for these difficult times. Decision making that reflects the difference between WANTS and NEEDS is a big step in the right direction. If you make our budget decisions in that manner, I will be the first to defend you.

-- Ed Honeycutt, Suwanee

Send us your thoughts. We encourage readers to submit feedback or letters to the editor. Send your thoughts to editor at elliott@brack.net. We will edit for length and clarity.. Make sure to include your name and city where you live. Submission of a comment grants permission to us to reprint. Please keep your comment to 200 words or less. However, if you write 500 words, we'll consider it for Today's Focus.

UPCOMING
Stimulus roadwork worth $14 million coming to Lilburn area

The Georgia Department of Transportation has awarded two American Recovery and Reinvestment Act of 2009 (ARRA) federal stimulus program contracts, valued at $14.6 million for intersections improvements in Gwinnett County.

The work involves two intersections in Lilburn of U.S. 29 at both Beaver Ruin Road and Lester Road, where Pleasant Hill Road ends.

The Lester Road work went to E.R. Snell Contractors of Snellville, and amounts of $8.83 million. The Beaver Ruin work is for $5.7 million and will be done by C.W. Mathews Construction Company of Marietta.

Construction should begin next month on these Gwinnett County projects, with work to be completed by June 30, 2011.

To date, a total of 71 highway system stimulus projects, valued at a combined $142 million, have been awarded. Another 43 projects, worth an estimated $250 million, will be acted on within a few weeks to complete Phase One of Georgia DOT's ARRA implementation. In August, the Department will begin awarding some $370 million in Phase Two projects, a process expected to continue through the fall.

Second annual Buford Expo to Be held on Saturday, July 25

The Buford Business Alliance (BBA) plans a day of fun with its second Visit Buford Expo at the Gwinnett Environmental and Heritage Center (GEHC) on Saturday, July 25 from 10 a.m. to 4 p,m.

Parents and children alike will be able to tour the GEHC grounds and trails, while learning about simple, easy ways to "go green" at home, work and school. Wayne's Train will also be on the campus offering a fun way for kids to see some of the outdoor beauty the center offers. Before heading indoors, be sure to stop by 'Petey's All Around Town Ice Cream' to purchase a scoop or two.

Inside, the event will include exhibitor booths separated into three distinct areas or 'neighborhoods'; All About Kids, Business to Business and Business to Consumer. Most exhibitors will be participating in the Great Buford Give-A-Way, allowing families to register to win scores of great prizes and freebies from the exhibitors and sponsors.

The BBA is a non-profit organization that brings together the citizens, city leaders, civic organizations and the businesses of Buford in a communal spirit. BBA sponsored festivals, events and other marketing opportunities promote business and tourism in Buford as well as support annual gifting of scholarships to local students. The BBA meets monthly and is open to the public. Please visit www.VisitBuford.com for more information.

Fall soccer registration now ongoing for J.M. Tull YMCA

The J.M. Tull Gwinnett Family YMCA in Lawrenceville is having open registration for Fall Soccer. Registration is going on until August 9 for ages three years to 19 years. For more information, go to www.tgy.ymcaatlanta.org or contact Jennifer Minor at 770-513-5950.

NOTABLE
Money says Suwanee among best places to live in USA

Once again, Money magazine has found life in Suwanee to be sweet. Suwanee is included in the magazine's 2009 list of America's top 100 best places to live. A regional model for open space preservation and creation of parks as well as smart-growth development, Suwanee was ranked number 35 in Money's 2009 list of best small towns.

Suwanee's two Money magazine rankings [in 2007, Suwanee was ranked number 10] confirm results released earlier this year of the National Citizen Survey. The independent survey of residents was conducted collaboratively through the National Research Center, Inc. and the International City/County Management Association. Ninety-seven percent of respondents said Suwanee was an excellent or good place to live.

Other Georgia cities on Money's 2009 list of best places to live are Peachtree City at number 8 and Martinez at 63.

IMPACT! Group wins grant for foreclosure prevention class

The Citi Foundation has awarded The IMPACT! Group $30,000 to help provide foreclosure prevention counseling and education to lower-income households during the coming year. The grant will support the IMPACT! Home Ownership Center, which provides homeowners and potential homebuyers with individualized counseling and group classes to help them become knowledgeable, sustainable homeowners. The HomeOwnership Center provided some 2,500 households with foreclosure prevention, homeowner, and homebuyer assistance during 2008.

Tom Merkel, executive director of The IMPACT! Group, says: "High foreclosure rates are destabilizing families and dramatically lowering property values. By helping us help homeowners avoid foreclosure, the Citi Foundation is also helping our whole community."

This year's increased funding from the Citi Foundation comes at a time when other donors have in fact decreased giving due to the economic downturn.

The IMPACT! HomeOwnership Center's free counseling services are open to anyone in the community. The center is staffed by HUD-certified housing counselors who can meet individually with households in need and conduct group classes on specific topics. Clients seeking advice into the process of buying a home, maintaining a home, or who are seeking to prevent the foreclosure of their home can talk to an IMPACT! housing counselor. Counselors may be able to act as an intermediary between a household and a lender to help the household remain in their home while an adjusted mortgage plan is arranged. All services are offered in both English and Spanish.

RECOMMENDED READ

  • An invitation: What Web sites, books or restaurants have you enjoyed? Send us your best recent visit to a restaurant or most recent book you have read along with a short paragraph as to why you liked it, plus what book you plan to read next. --eeb

GEORGIA ENCYCLOPEDIA
Oglethorpe Museum of Art only such gallery in Southeast

The mission of the Oglethorpe University Museum of Art in Atlanta is to exhibit figurative or realistic art that is international, spiritual, or metaphysical. Oglethorpe is a small private university, and its art museum is the only one on such a campus in the Southeast that regularly shows nationally and internationally recognized exhibitions. The museum has a small but important permanent collection stressing its mission.


Museum

Founded as the Oglethorpe University Art Gallery in 1984, it became Oglethorpe University Museum of Art in 1993 after major renovations and expansion to more than 7,000 square feet of floor space. The museum's two galleries, South and Skylight, are known for their intimacy and the carefully chosen music that accompanies each exhibition. With its hardwood floors, white columns, and earth-red walls, the building is often called a jewel itself.

With few exceptions, the museum's unusual exhibitions have originated there. Of the more than fifty exhibitions shown, some of the most historically important have been The Grand Tour: Landscape and Veduta Paintings; Venice and Rome in the Eighteenth Century; Four from Madrid: Contemporary Spanish Realism; The Many Faces of Buddha; Claude Monet at Giverny: Family Photographs, 1890-1926; Contemporary Black Artists from South Africa; The Spirit and the Flesh: Contemporary American Realists; Duane Hanson: A Master Returns; Hermann Hesse: Novelist, Poet, Painter; Dream of the Red Chamber: An Experience in Traditional Chinese Aesthetics: Paintings by An Ho and Furniture by Henry Lautz ; and Nicholas Roerich, Messenger of Beauty: Paintings from the Bolling Collection. Many of the exhibitions were accompanied by catalogs.

The exhibition organized by the museum for the 1996 Olympics in Atlanta, Mystical Arts of Tibet Featuring Personal Sacred Objects of the Dalai Lama, traveled across the United States, Mexico, and Canada for several years.

CREDITS

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© 2009, Gwinnett Forum.com. Gwinnett Forum is an online community commentary for exploring pragmatic and sensible social, political and economic approaches to improve life in Gwinnett County, Ga. USA.

TODAY'S QUOTE
Tireless minority can outflank most pronounced majority

"It does not take a majority to prevail ... but rather an irate, tireless minority, keen on setting brushfires of freedom in the minds of men.

-- American colonial leader Samuel Adams (1722-1803.)

MORE FROM ELLIOTT BRACK

10/9: Health care, part 2

10/6: Health care, part 1

10/2: California wine country

9/29: No Gwinnett hate groups

9/25: Barnes focused on state

9/22: Remembering A.D. Hayes

9/18: County's dilemma

9/15: Returning to a beach

9/11: Give President a chance

9/8: Upside-down bottles

9/4: About Wayne Shackelford

9/1: Remembering Teddy Kennedy

8/28: Can Gwinnett Dems win?

8/25: This, that, bad TV news

8/21: Changed Norcross charter

8/18: Government career option

8/14: Alexander Park

8/11: Visit local farmers' markets

8/7: Commission raising doubts

8/4: Keep Gwinnett's twin towers

EEB index of columns

MORE RECENT COMMENTARY

10/9: Wehrmann: New Med Tower

10/6: Bullard: Trip to Chinese doc

10/2: South: Budget and justice

9/29: Logan: Artist in NC

9/25: Heckman: Winning in Iraq

9/22: Long: On Gwinnett Reads

9/18: Rieman: Bowen Homes

9/15: Perry: DAR focus

9/11: Warbington: HOT lane program

9/8: Fricks: Green loans

9/4: Wascher: New bridge

9/1: Upset: On class size

8/28: Lerner: Chick-fil-A gifts

8/25: Moore: Engaging Gwinnett

8/21: Regenstein: Family's fate

8/18: Baso: Cutting electric costs

8/14: Upchurch: Health records

8/11: Malloy: American history

8/7: Morris: GACS more walkable

8/4: Johnson: Early days of GOP


MODERN HISTORY OF GWINNETT

NOW IN STORES! You can purchase the book now at several locations:

  • Books for Less in downtown Snellville and Lawrenceville (Highway 20 near the Braves park);
  • Gwinnett Historical Society in the Historic Courthouse.
  • Atlanta History Center, Atlanta
  • City Hall, Dacula
  • Victorian Cowgirl, Cleveland
  • City Hall, Lilburn

Or order directly from elliottbrack.com and get a signed copy.

The book consists of 850 pages, including more than 143 demographic and historic tables, with more than 4,000 names in the index, and 10,000 names in the appendix.

ON THE BOOKSHELF

Here are some other good reads that you might want to consider reading:

  • A Short History of a Small Place, T.R. Pearson
  • A Turn in the South, V.S. Naipaul
  • The Book of Marie, Terry Kay
  • Plain Speaking: An Oral Biography of Harry S. Truman, Merle Miller

  • Suggest a book to us

FOR CHARITY. You can give "A Gift of Laughter," a great book of cartoons by Bill McLemore, to help raise money for Rainbow Village. At just $20, it's a fun way to help. To order, call 770 840 1003, or 770 446 3800, or email to info@gwinnettforum.com.

SISTER PUBLICATIONS

We encourage you to check out our sister publications:

Georgia Clips offers a similar daily news compilation for the scores of newspapers in Georgia's 159 counties.

SC Clips -- a daily news compilation of South Carolina news from media sources across the state. Delivered by email about the time you get to work every business day. Saves you a lot of money and time.

CharlestonCurrents.com -- an online community commentary for exploring pragmatic and sensible social, political and economic approaches to improve life in Charleston, S.C.

SC Statehouse Report -- a weekly legislative forecast that keeps you a step ahead of what happens at the South Carolina Statehouse. It's free.

CONTACT US TODAY

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